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  • Employer: Martha Jefferson Hospital
  • Type of Position: Temporary/Seasonal
  • Industry: Health Science
  • Location: Charlottesville, VA, VA
  • Salary Range: $12.57/hour minimum

Patient Access Representative

Patient Access Representative


Level I: Promotes a positive patient encounter as first impression of the hospital. Ensures accurate identification of patients per the organization’s established patient identifiers. Ensures accuracy of demographic and financial information throughout the patient interview process and obtains applicable consent signatures. Enters appropriate diagnosis (as applicable,) procedure, and physician information for medical record documentation and communicates with insurance companies and physician offices regarding coverage and authorization requirements. Collects co-payments & self pay deposits when appropriate. Demonstrates an understanding of and compliance with local, state, federal, third party, EMTALA, and The Joint Commission regulations. Must maintain AHIQA accuracy rate of 95%.

Level II: In addition to Level I, functions independently in the role of Patient Access Representative. Must maintain an AHIQA accuracy rate of 97%.

Level III: In addition to Level I & II, supports the Patient Access Leadership Team in coordinating day to day activities to ensure exceptional customer service and effective management of patient flow. In addition to serving as a preceptor for new and less experienced staff, also participates or leads special projects and serves as a department representative when asked to attend meetings. Demonstrates superior knowledge and understanding of patient access functions and is capable of performing them at a high level. Must maintain an AHIQA accuracy rate of 99%.


Martha Jefferson employees are expected to treat coworkers, patients and customers with courtesy, respect and consideration; keep patient and business information confidential; and promote teamwork to accomplish department and organizational objectives.

Martha Jefferson employees are expected to maintain a safe work environment to minimize risk; to ensure a safe, accessible, effective and efficient environment for all patients, visitors, volunteers, staff and physicians at all Martha Jefferson facilities and to contribute to a culture which values safety, disclosures of errors, and process improvement consistent with the Martha Jefferson mission, services, and regulatory environment.

Martha Jefferson employees are able to assess and provide care for all patients who receive care at our facility without regard to race, color, religion, sex, sexual orientation, age, national origin, marital status, citizenship status, physical or mental disability or veteran status.

Department Managers work in an interdisciplinary manner with members of other departments to assure that all patients with the same health status shall be treated with a consistent level of care hospital-wide.

Required Education and Experience:


1.Education: High School diploma/GED required, some college desirable. 2.License/Certifications: Certified Healthcare Access Associate (CHAA) required. 3. Experience: Physician office or hospital registration experience preferred. 2+ years experience working with the public, strong customer service skills required.

To Apply:

Submit online application at

Contact Information:

Sharon S. Bishop
500 Martha Jefferson Drive, Charlottesville, VA 22911
fax: 434-654-8381