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  • Employer: Elk Logistics
  • Type of Position: Full-Time Job
  • Industry: Transportation, Distribution, & Logistics
  • Location: Staunton, VA
  • Salary Range: DOE

Manager Freight Dispatch

Summary Responsible for all activities in assigned accounts or regions. Manage quality and consistency of product and service delivery.

Primary Responsibilities

Dispatch

• Ensure required pick-ups, and deliveries are made and documented on the In Progress Freight Update board. • Input required driver's information in the system for required load tracking. • Confirm all drivers are aware of any special needs for pick-up and deliveries,such as scale tickets, lumper fee, etc. • Ensure all drivers are aware of pick-up and delivery appointments, phone/confirmation numbers if required. • Verify all drivers have directions or addresses for GPS directions . • Dispatch drivers of brokered loads and track progress from pick-up to delivery. • Identify and resolve issues with brokered loads, to include, but not limited to: equipment breakdowns, late/missed pick-ups/deliveries, etc. • Cross check that Account Managers have schedule all pick-up and delivery appointments for drivers. • Identify and resolve carrier/driver concerns. • Monitor any weather issues that may affect pick-up and/or deliveries. • Requires maximum effort to be "on" 100% of the time. • Maximize efforts to help maintain carrier relationships • Be professional and courteous when communicating at all times.

Account Maintenance Activities

• Preserve and expand current customer base of the company. • Data entry of shipments, carriers and customers as required. • Meet performance goals and provide feedback to account managers as requested. • Prepare paperwork to activate and maintain computer files. • Communicate potential service opportunities, special developments, information, or feedback gathered through daily activity to appropriate company staff. • Available for meetings, training and conference calls as requested by Management.

Additional Responsibilities

• Available and logged into the company server by 8:00 a.m. daily. • Participate in marketing events such as seminars and trade shows as requested. • Coordinate shipping schedules and delivery of merchandise and services . • Be proactive and identify potential issues early. • Other duties as assigned.

Required Education and Experience:

Knowledge and Skill Requirements

• Fundamental knowledge of the freight/logistics industry • Basic reading, writing and arithmetic skills required. • Ability to persuade and influence others . • Ability to communicate effectively via email, telephone or other means necessary. • Highly organized. • Ability to create, compose and edit written materials. • Strong interpersonal and communication skills • Visibility requires a professional appearance and providing a positive company image. • Work may require travel to current and potential clients. This requires the possession of a valid driver’s license. • Work requires willingness to work a flexible schedule and occasional overnight travel.

To Apply:

Please email your salary requirements,contact information, resume and/or cover letter to misc@elkgroup.net

Contact Information:

Bryan Vaughn

8008181874
fax:
misc@elkgroup.net