Blackboard 9.1 Frequently Asked Questions
The answer to my problem isn’t on this page – what do I do now?
Please put in a work order so we can start looking at it.
Please give us enough information to get started, especially your user-id, the course id, what you did, what you see and what you were expecting.
ACCESS TO BLACKBOARD
Common Questions from STUDENTS:
I can’t sign in to Blackboard!
- Are you sure you are registered for a Blackboard Course? If not, speak to your instructors. You will not have a Blackboard user-id unless you are taking one class that is being taught in Blackboard.
- Have students been enrolled yet in Blackboard? Course shells are created in Blackboard prior to the enrollments being copied over. Check the system announcements for the student enrollment dates.
- Try your Mary Baldwin User ID and your ORIGINAL pin.
- Call x7075 or fill out a help request form at http://help.mbc.edu/HelpRequest.html
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I am a student and I can’t see my class
Ask your instructor for help. Ensure that
- The class IS being taught using Blackboard
- The instructor has made the course available AND
- Student enrollments have been loaded.
If all these conditions have been met
and you still can’t see your course, contact the Help Desk by calling x7075 or fill out a help request form at http://help.mbc.edu/HelpRequest.html
I can’t get into the Discussions or Readings or Tests / I can’t see my grades / I can’t see the left hand side of my page!
If the Course Menu (the left hand side navigation) of your Blackboard course has disappeared, hover over the leftmost part of your screen until an arrow comes up. Click on the arrow to show your Course Menu again.
How can I print my Discussion Board post?
To print your Discussion Board Post, in the Forum (not Thread) page, click on the little box to the left of your post and then click on the Collect Button. When it shows you your post, click on Print Preview, and then Print.
I can’t see my grade!
If a student has taken a test and the test is still available in the Content Area, the student can click on the test again. They will be able to see whatever the Instructor has allowed. This may be any or all of these:
- Score on the Test
- The Answers that the Student Submitted
- The Correct Answers
- Feedback from the Instructor based on the Student’s Answer
The Instructor sets up which feedback they wish to show the student when the Test is deployed or afterwards from Edit Test Options.
If a student has completed an assignment and the assignment is still available in the Content area, the student can click on the assignment again. They will be able to see the grade and any feedback the Instructor has entered for this assignment.
In order for a student to see all of his or her grades after the graded item is no longer Available, the Tools or the My Grades menu item must be made Available by the Instructor.
I have forgotten my password!
Your Blackboard password is your original MBC Pin. If you have forgotten your password, contact OIT on X7075 or go to https://academic.mbc.edu/sslscripts/password/pwreset.asp
When you click on Reset Password, it will not reset your Pin, but it will reset your network password (if you have one) to your original Pin and it will tell you your Pin.
I got an error while taking a test! My test recorded the wrong response!
When you press on next question (or save answer) and then click the mouse button again before it finishes refreshing the screen, you might get the following error -In the red bar it says – “Access denied” and the message says “Access Denied – Either you are not logged in or you do not have the appropriate privileges to perform this action.”
Another kind of error which just says “Error” in the red bar and the message says – An error occurred. Contact the System Administrator. For reference, the Error ID is ….
Workaround: Wait a second or two after the save before clicking the mouse again.
Always double check your test answers before the final submission. Because sometimes if you are working quickly, the screen might not have had time to reset itself before you click the answer. If the screen has not reset itself, the test might record the answer it THINKS you chose, rather than the answer you thought you chose.
How do I make my Assignment look bigger?
To view your Assignment full-screen, click here to hide the various other panes:
To return your Blackboard to regular viewing mode, click here:
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I can’t submit a SafeAssignment!
If you are getting this message: ““Sorry, we do not think you are logged in to SafeAssign. Your session may have timed out. If you have received this message in error, please contact your system administrator.” then the error may be related to security/privacy settings on your web browser not being set up to allow 3rd party “cookies”. Please try temporarily changing your settings to allow 3rd party cookies by following these steps:
For Internet Explorer:
Click on Tools > Internet Options > Privacy
Change the setting to “Low”
Click on Tools > Options > Privacy
Select “Accept cookies from sites”
Select “Accept third-party cookies”
Change “Keep until” to “they expire”
Click on Safari > Preferences > Security
Change “Accept cookies” setting it “Always”
1. Click the Chrome menu icon
2. Select Settings.
3. Near the bottom of the page, click Show advanced settings.
4. In the “Privacy” section, click Content settings.
5. Enable or disable cookies:
o To enable cookies, select Allow local data to be set (recommended).
o To disable cookies, select Block sites from setting any data.
6. Click Done to save.
Another reason you might get a SafeAssign error is if you have an illegal character in your filename such as an accent (especially common in foreign language classes) or a comma, backslash, etc.
Try ensuring your filename only includes letters and/or numbers and resave the file. Again, make sure it has a file extension displayed and that it is an acceptable file format for SafeAssign (see above).
If you are a MAC user and clearing the cookies does not work, look at the file extension on your document. It needs to be a .doc or .docx, which may not happen in the file naming because you are using a Mac and Mac’s automatically hide or delete the extension.
If a student attempts to upload a document to SafeAssign without a file extension, the following error message will display: “No file has been specified. Specify a valid file to upload and try again”
In order to resolve this, rename the file to include the extension “.doc” or “.docx” on the end and resubmit the document. Or in the Save As window, click on the “Hide Extension” check box to unselect it so that the extension comes back before saving.
This issue primarily affects Mac users, as the OS X version of Office will automatically hide or delete a file extension and name a file without one. This results in a file formatted as a .doc or .docx, but without the proper file extension.
Note: If using the Apple software Pages, the document will need to be exported as a .doc. The file cannot simply be renamed.
Unlike normal Assignments, SafeAssign restricts your submissions to specific file formats such as PDF, DOC, DOCX, ODT, and RTF. If you have a writing document to submit to SafeAssign, please confirm it is one of the acceptable file formats listed on the file upload screen.
How do I turn off the overnight emails?
You can turn OFF your notifications for each class you are in, and then you won’t get the Overnight Digest emails.
Do this by clicking on My Places and clicking on Edit Notification Settings.
If you want to turn off the overnight emails from ALL your courses, click on Bulk Edit Notification Settings and Courses I am Teaching and/or Courses I am Taking. Leave the Default to ALL and go to 3. Settings and Unclick the box to the left of On/Off so that there are no little check marks in any of the boxes below. Click on Submit.
To turn off the settings from a certain course or courses, click on Edit Individual Course Settings. Click on each course one at at time and in the little box at the top left click on the On/Off button so that all the boxes below are Unclicked. Then click on Submit.
If, when a professor creates an announcement in their course, they click on Override User Notification Settings, Blackboard will send an email to the student even if they have set their Notification Settings to NOT receive the overnight digest.
My test “froze” or I got “kicked out” of my test
If your students are taking a test from a wireless device they may have this experience. Please NEVER use Forced Completion when you are setting a test, because if the test freezes or the network connection fails, the student will be unable to complete the test even if it is within the time limit.
If you do not choose Forced Completion, your student will be able to re-enter a frozen test and finish it.
If you must make a Forced Completion test, please inform your students that they must use a wired device to take the test.
My Blackboard Home page is so cluttered – how can I make last semester’s courses not show up?
Click on your Blackboard @ MBC tab and on the My Courses pane there is a little wheel at the top right. Click on the wheel and then UNCLICK the boxes next to the old courses. This will remove the course from your view.
How can I make a .pdf from my Word or Powerpoint document?
If you have Word 2010, you can Save As a .pdf file.
If you have an earlier version of Word, the easiest way to do this is to print to a .pdf printer. This will copy your document into a file instead of printing it.
Many MBC workstations have a doPDF printer, but if you need to install one go to http://www.dopdf.com/download.php and download the pdf printer from there. Click on “Run” after you click on download. It will run the install file on your computer.
If you are on Word 2003-2009 and your student sends you a Word 2010 document (.docx), you might need to download a converter in order to be able to read it. You should only have to do this once. Go to:
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=3 and download and run the installer after accepting the agreement. You will then be able to open documents, spreadsheets, and presentations created in versions of Microsoft Office that are newer than yours.
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I pasted text into a Visual Edit Box and the formatting has changed / My Discussion entries look strange.
Sometimes pasting from Microsoft WORD or some other word processing software gives unpredictable results. Try pasting your entry into notebook (for a PC) or TextEdit (for a Mac), and get it looking the way you want it there, and then copy it from notebook into the Discussion Board or the Visual Edit box with edit mode ON.
SpellCheck crashes my Firefox!
This is a known issue with Blackboard and Firefox 15. At the end of spellcheck if you click Finish, Replace, or Ignore the small window just gets darker and darker until Firefox Crashes. The workaround for this issue is once the last misspelled word in the paragraph is reached , use the red X to close the spell checker.
How long do I have to finish my Assignment before I get kicked out of Blackboard?
The Blackboard timeouts for Assignments is set to 60 minutes. If you are working on a long assignment, it is better to create it using WORD or Notebook so you can save as you go along, then you can paste into Blackboard when you are finished. In our previous Blackboard it was not advisable to paste from word but it works fine now.
I can’t see the Discussions – Blackboard says “No Items Found”
If your student can see that there are items to be viewed for the forum or the thread, but Blackboard returns a “No Items Found” message, tell them to click on the DISPLAY button at the upper right side and make sure it is set to SHOW ALL. If they were working with a Draft, it might still be set up to Show Drafts. Also, they can try switching from List View to Tree View.
I can see some of the Discussion Board Posts but not all of them
To see all the Discussion Board Posts, lick on the Forum name on the left, not on the Number of Unread Posts on the right.
Why do I see a class in Blackboard that I have dropped?
Student enrollments were transferred to Blackboard before you dropped the class. Please ask the instructor of the course you have dropped to remove you from the course. In the meantime, if you wish to “hide” the course, you can go into the Blackboard@MBC page and click on the little gear symbol on the My Courses pane. Unclick the boxes next to the course you wish to hide and click on Submit.
Why do I see a class in Blackboard that I completed last semester?
Your professor may have kept a Blackboard course “Available” to students because a student in the course has an Incomplete or an ET. If you wish to “hide” the course, you can go into the Blackboard@MBC page and click on the little gear symbol on the My Courses pane. Unclick the boxes next to the course you wish to hide and click on Submit.
How can I get to Blackboard on my Smart Phone?
MBC Students can access our Blackboard site from their smart phones. They need to buy an App that costs $1.99
The link to download the App is here: http://help.blackboardmobile.com/customer/portal/articles/1263160-downloading-and-installing-the-app?b_id=2825
If you previously installed this App, and you get a message saying that your institution does not have this feature enabled, then remove the App and reinstall it. Then, type in Mary Baldwin College and you should be able to access Blackboard from anywhere you have service.
My Name has changed – how can I change it in Blackboard?
Names in Blackboard are added from the MBC Student Information System. They cannot be changed except by a request to the System Administrator. Use the form here: http://academic.mbc.edu/cis/HelpTutorials/HelpRequest.html
How can I create an Avatar – that little photo of myself that appears next to my name on Discussion Board posts?
Click on the Down arrow next to your name at the upper right of your Blackboard Screen. Choose Personal Information. Then choose Personalize My Settings. At 1.Avatar Image, choose a file to upload as your Avatar and Submit.
How can I organize My Grades?
Based on faculty feedback, Blackboard has redesigned the My Grades page for students. Now students can control the presentation of scores – by last activity, due date or Grade Center alignment. Other improvements make this view easy on the eyes and easy to comprehend including:
- New Order By option in the top-right
- The All, Graded, Upcoming, and Submitted filters allow the student to narrow down the number of rows they see
- Feedback is included right in-line, so the student doesn’t need to click on anything to view it – it just shows up on the page
- The text size and row spacing have been reduced, resulting in more information being displayed on the page at once