Using the Mary Baldwin Phone System
Mary Baldwin operates our own Premise Based Telephone Switch (PBX). That means we are our own telephone company.
Faculty and Staff are supplied a digital phone for their desk. Your department is charged a basic annual fee for the local service. Your are responsible for all long distance and operator services you incur. Your department is charged for these services monthly. Your department may ask you to reimburse Mary Baldwin for any personal use of the phone system.
For Residential Students, each residence hall room is supplied with local dial tone for your use. The student must supply a standard analog telephone station set to use the Local Phone Service and the Voicemail system. The cost of Local Phone Service and Voicemail is included in your comprehensive student fees. You will not receive a bill for Local Phone Service nor Voicemail Service. Mary Baldwin does not supply Long Distance service, but you can dial long distance using 800 type dial services.
|To dial an On Campus extension||Dial the 4 digit extension number|
|To dial a Local Off Campus number||Dial 8, then the telephone number|
|To dial a Long Distance Off Campus number||Dial 8, 1 + area code + number|
|To dial an International number||Dial 8, 011 + number|
Special keys for NEC Dterm telephones
|MSG||Speed Dial To VoiceMail (x7200)|
|FWD ALL||Forward all calls to another extension (including voicemail)|
|XFER VM||Transfer Incoming calls to another Voicemail Box|
|HOLD||Places caller on Hold|
|TRF||Transfer call to another extension|
|SPKR||Toggles Speaker Phone On/Off|
|LNR/SPD||Last Number Redial / Speed Dial|
|FNC||Function Key (for advanced features)|
|RECALL||Hangs up and restores dialtone|
|FNC+1||Microphone Toggle On/Off|
|FNC+2||Adjust handset receiver volume|
|FNC+3||Selects ringer tone|
|FNC+4||Adjusts transmission / receiving volume|
To report phone problems, please call OIT during regular business hours at 887-7075 or visit our Online Help Desk Form to enter an automated work order request.
FOR STUDENTS: If a service call is necessary, an OIT technician will visit the residence hall room on an appointment basis. The student requesting help MUST be in the room during the service call. We can verify that dial tone is working, but we cannot fix your personal telephone station
There is no charge for routine repairs. However, if the student or an authorized person is not there for a scheduled service call, a fee may be charged for the missed appointment.