Your course may require the use of LockDown Browser for online exams. Download and install LockDown Browser on your laptop from this link (be sure to select your operating system on the left side of the screen if it not showing correctly):
To take an online test with Lockdown Browser, you must have an internet connection. It is highly recommended that you close all programs, shutdown your computer and restart it in order to minimize losing your connection during your test.
Start LockDown Browser and navigate to the exam. (You won’t be able to access the exam with a standard web browser.) For additional details on using LockDown Browser, review this Student Quick Start Guide.
Finally, when taking an online exam, follow these guidelines:
- Turn off all mobile devices, phones, etc.
- Clear your desk of all external materials as directed by the exam proctor
- Remain at your desk or workstation for the duration of the test
- LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted
- Open Respondus LockDown Browser
- Click the About “Globe” at the top of your browser
- Click Check for update
- If you are not running the latest version, please download and install the newest version.
- MAC Users may be asked to enter the MAC Password before installing the program.
- When the install is complete, a new Version number will be listed in the About Lockdown Browser Window.
When LockDown Browser does not start up or there are issues accessing an exam, it is often a security settings or another application interfering with LockDown Browser. (As a client web browser, LockDown Browser uses the same system components and settings that make up IE on Windows and Safari on Macs.)
Below are recommend the following steps:
- Start Internet Explorer (if using Windows) or Safari (if using a Mac) — not Firefox or Google Chrome. Then log into your course and take an exam that doesn’t have the LockDown Browser requirement. If you encounter problems, it indicates there’s a general problem with Internet Explorer or Safari that needs to be resolved.
- If you don’t encounter a problem in the prior step, but LockDown Browser continues to exhibit problems, disable or remove any third-party toolbars or plug-ins from Internet Explorer (Windows) or Safari (Mac)
- Download and re-install the latest version of LockDown Browser from “http://www.respondus.com/lockdown/download.php?id=518844730“
- Close down all other applications including any background applications except security applications.
- Make sure only one security application is running on your system. We also suggest relaxing the security settings to “medium”, and to make “lockdown.exe” (Windows) or “LockDown Browser” (Mac) a “trusted program”. In addition, it may be necessary for the URL of your school’s learning management system to be added as a “trusted site” in the security settings.
- Several students have reported doing a “factory reset” by going to
- IE->Tools->Internet Options->Advanced tab->”Reset…” resolved a number of issues.
- If the above doesn’t solve the issue, do a deep scan for any virus, parasite or other malware infections.