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Student Computing- Getting Your PC Fixed

Owning your own computer can be a challenge.  While it is definitely handy to have a computer available whenever you need it, it can be difficult to keep it running without problems.  Not everyone is skilled at the tasks involved in managing their computer setup.  This is truer today with the mass of browser hijackers and virus threats that can make your PC virtually unusable. For students who run into problems and need some technical assistance, the OIT Help Desk is there to offer guidance.

Most problems are the result of downloaded programs and web browsing. Many of these downloads also include viruses and various malware. MBC recommends that all students to have updated Antivirus software running on their personal computers and students should keep their virus definitions and operating systems up to date. The OIT staff may not be able to assist students with computers that are infected or have corrupted operating systems. MBC reserves the right to disconnect infected or vulnerable computers if they pose a threat to other computers on the network.

The OIT Staff will provide the following services to MBC students with personally-owned PC systems:

OIT can look at your issue on your computer possibly determine what the cause is.  We can make recommendations of what you can do to get your computer fixed.  OIT can assist you in getting connected to the WiFi network on campus if you are having problems connecting.

Other ways you can reach the OIT Help Desk:

    • Fill out an Online Help Request. This information gets all the needed information to the Help Desk fast!
    • Call the Help Desk with your question at extension 7075. Call support from the Help Desk is each business day from 8:00 am until 4:30 pm Monday through Friday.
    • Visit the Help Desk in OIT on the ground floor of Grafton Library.  The entrance is from the parking lot on Frederick Street.  OIT is open Monday through Friday, 8:00 am until 4:30 pm.

REMEMBER
The responsibility of maintaining your computer is yours alone. Although the Help Desk can help you with typical software problems and questions, there will be times when you will have more serious trouble. The Help Desk CANNOT make hardware repairs to your PC or laptop. They are not an authorized vendor service site and therefore will not open your personal machine or try to make any hardware repairs.
Fee-based support is available from various in-town vendors. If your computer or printer is actually broken, the Help Desk will tell you how to reach a private vendor for fee-based service. The following local vendors offer fee-based support. Fees and charges vary. Be sure to get an estimate before committing to any service.
Typically these vendors can address the following issues for you. Always get an estimate before you commit to any service.

  • Virus and malware scan and removal.
  • Software installation support.
  • Peripheral support, limited to those devices that have the appropriate drivers for the OS.
  • Consultation on how to handle various PC responsibilities, including backing up your data or re-installing system software on your disk drive.
  • Hardware troubleshooting and repair.

It is imperative that you have the original software for your PC available in case you have to reload your system.

The following is not a complete list of local vendors, nor are they recommended by MBC, they are listed for your convenience. Please check the local phone book for a complete list.

Local FEE BASED Service Providers

Johns Computers
1008 W. Beverly St.
Staunton, VA 24401
540.487.6330
www.johnscomputerservice.biz
$65.00/hour, Dell certified but they work on any brands including MACs
$35.00 diagnostic, waived toward actual cost charged for service
 
E-N Computers
1838 Jefferson Hwy.
Fishersville, VA 22939
540.885.3129
www.encomputers.com
 
LCC Computers
708 Greenville Avenue
Staunton, VA 24401
540.885.4394
www.lcccorp.com
Mark Bails
$35.00 diagnostic fee, applies to service
$65.00/hr. for PC, $85.00/hr. for MAC, $150.00 flat fee (discounted to $125.00 for students) for virus removal
$10.00/hr discount for students with MBC Student ID card
 
Paul Raybin
CCOS, Inc.
303 Alpine Road
Staunton, VA 24401
540.886.6893
$25.00 diagnostic, $50.00/hr.
PC’s and laptops
 
Morse Computer Service (by the park)
619 C Street
Staunton, VA 24401
540.490.1991
Bly762@verizon.net
Brian Morse
$25.00 diagnostic, $50.00/hr.
PC’s and MACs, HP certified
 
Blue Ridge Mac (behind Valley Mall in small shopping center)
182 Neff Avenue, Suite W1A
Harrisonburg, VA 22801
540.438.0188
www.blueridgemac.com
No iPhones or iPods
$50.00 diagnostic, $100.00/hr.